For any given product offering the classess of services are likely to vary from supplier to supplier. When assessing the lifecycle service needs, it can be difficult to compare the levels of services being offered by each supplier.
To assist in this, the GAMBICA Class 0 services depicts the automation and control industry baseline. Using this, it is easier to review supplier service offerings, by identifying the variations from this baseline.
The benefits are:
- Identification of reputable suppliers who can meet the industry baseline level of services
- Easier identification of services needed to complement those available in-house or fill gaps in user competencies
- A means by which to select services when generating tender documentation
- A better visibility of the services included in the product sale, and availability of optional services
- Easier comparison of supplier services at the time of offer
- An aid to customer/supplier partnership development.